Thank you for shopping at The Hollis Co! We appreciate your business and are glad you are part of our community. Please see our Domestic and International Shipping Policy below. If you have any questions, please feel free to reach out to our Customer Service team at firstname.lastname@example.org. or via the HOCO bot.
We accept all major credit cards. Please see our Return Policy for more information on returns, exchanges, and refunds.
All orders are processed within 3-5 business days. If we experience a high volume of orders, order processing may be delayed a few days.
Domestic Shipping Policy
Shipping Options: We are excited to offer two shipping options:
- Standard (1-1.5 weeks, via DHL) for a flat rate $5.99
- Express (2 day guaranteed, via UPS) for a flat rate $16.99 - due to Covid-19 Express shipping is not currently available
Your preferred option can be selected at order checkout. Note, these shipping times are in addition to the order processing time above.With our Standard shipping option we can ship to every address in the United States, including PO Boxes, military addresses, and US Possessions including Guam and Puerto Rico.
International Shipping Policy
International Shipping options: We are excited to offer international shipping to Canada, and are working on expanding to other countries. We will be sure to communicate any updates as they become available.
- Standard (3-8 days, via DHL eCommerce/Canada Post) for a flat rate $9.99.
Unfortunately, we do not offer an express service level to Canada at this time. Please note that in addition to the shipping cost, we will calculate, display and bill you for all applicable Canadian duties and taxes for your specific order. Paying up front at checkout will avoid the recipient from paying upon final delivery by Canada Post.
+The goods will be imported on behalf of the consignee/ebuyer. The consignee authorizes The Hollis Co to import the goods on her behalf. Further, the consignee/buyer agrees that The Hollis Co may delegate the obligation to import the goods on her behalf to a subcontractor. The consignee will pay the taxes and duties in addition to the purchase price of the goods.