GENERAL DAY-OF Qs

GENERAL QUESTIONS

How do I set up my login?

Step 1: Search for an email from “HollisU: RISE x LIVE - Log in, Now!” 

Step 2: Follow the link in the email to create your unique password 

Step 3: Access your RISE x LIVE portal!


Have your login?

Login now: https://learn.hollisu.com/users/sign_in

Have you not received an email from HollisU inviting you to login?

Step 1: Follow this link https://learn.hollisu.com/users/password/new 

Step 2: Enter in your email address 

Step 3: Go to your email and lookout for an email from HollisU 

Step 4: Select "Change my Password" and create your unique password(Psst... this is the information you will use to log in the day of the event, so make sure you will remember it) 

Step 5: Use your new login information to log in to your account! 


Login now: https://learn.hollisu.com/users/sign_in

I’ve already set up my login but how do I access the portal?

If you’ve already created a login… You can access the RISE x LIVE Portal via the email that was sent from HollisU, via the RISE x LIVE page HERE or through the steps below:

Step 1. Click here to login 

Step 2. Add your email address and password 

Step 3. Explore your portal

I forgot my password, what do I do?

NO WORRIES! You're 5 steps away from getting a new password!


Step 1: Follow the link HERE

Step 2: Enter the email address you purchased your ticket with

Step 3: Go to your email and lookout for an email from HollisU 

Step 4: Select "Change my Password" and create your unique password 

Step 5: Use your new login information to log in to your account! 


Login now: https://learn.hollisu.com/users/sign_in

How can I stream the event on my TV?

If you have a smart tv, you can mirror your screen from your laptop or phone. If you don’t have a smart TV, try connecting your TV to your computer with an HDMI cord. Look at your TV manual or click here to learn how. 

Is closed captioning available?

Closed captioning is available to all ticket Tiers.

How long is RISE x LIVE?

Programming is around 9 hours long. You can watch this in 2 different videos.

What is the agenda for RISE x LIVE?

You can find the agenda HERE and it will also be available in your portal.

How do I get access to RISE x LIVE content? 

You should receive a confirmation email after you purchase your ticket that will include log in instructions for the RISE x LIVE portal. Once you log in you’ll have access to all content immediately.

Will I get a workbook?

If you purchased a VIP or Premiere ticket you’ll be able to download your workbook from the RISE x LIVE portal. Get your notebook and pen ready for notetaking!

Are you having trouble finding your workbook?

If you purchased a VIP or Premiere ticket you’ll be able to download your workbook from the RISE x LIVE course page. Get your notebook and pen ready for notetaking!


For VIP + Premiere 

Step 1: Login to your RISE x LIVE Portal 

Step 2: Select ‘Digital Swag’ 

Step 3: Scroll down to ‘Workbooks & Worksheets’ 

Step 4: Select either ‘Printable Workbook’ or ‘Digital Workbook’ 

How long will I have replay access?

Replay access is based on the tier of your ticket. 

General Admission - Watch through Saturday, May 9th at 11:59 pm CDT 

Premiere - Watch through Saturday, May 16th at 11:59 pm CDT 

VIP - Watch through Saturday, May 23rd at 11:59 pm CDT 

Is there a Facebook Group I can join?

There is not a Facebook Group for this event, however, you will have access to a similar community forum once you log in to your RISE x LIVE portal.

RISE x LIVE SHOP

RISE x LIVE SHOP

What link do I use to access the RISE x LIVE Shop?

Step 1: Login to your RISE x LIVE Portal 

Step 2: Select ‘Shop’ 

Step 3: Explore products + add to your cart 

Step 4: Check Out 


* Don't forget to use code RISELIVESHOP for free shipping on orders of $30 or more

* Shipping to United States & Canada only at this time

What are the RISE x LIVE Shop hours?

General Admission Shop Hours - Shop through Saturday, May 9th at 11:59 pm CDT 

Premiere Shop Hours - Shop through Saturday, May 16th at 11:59 pm CDT 

VIP Shop Hours - Shop through Saturday, May 23rd at 11:59 pm CDT 

Are there any discounts or special offers?

YES! Of course! Use code RISELIVESHOP for FREE SHIPPING on orders of $30 or more!


* Shipping to United States & Canada only at this time

What if an item in the shop sells out?

In-stock items: Orders will be processed in 3-5 days + 1-2 weeks shipping time 

Backordered item: Orders will ship 3-4 weeks from the event 

Does the RISE x LIVE Shop ship internationally?

RISE x LIVE Shop only ships to the United States and Canada. 


*If you purchased a VIP ticket, however, we will be able to ship your swag box internationally. 

What are the shipping/processing times for merchandise purchases?

In-stock items: Orders will be processed in 3-5 days + 1-2 weeks shipping time 

Made To Order items: Orders will ship 3-4 weeks from time of purchase

THE VIP EXPERIENCE

THE VIP EXPERIENCE

How do I get my VIP Swag Box? 

If you purchased a VIP ticket, you’ll receive a swag box at the shipping address entered during check out. More info HERE.  All VIP swag boxes will ship 3-4 weeks from time of VIP ticket purchase.

*Delivery date subject to change due to the effects of COVID-19 on our distributors.

How do I receive my sneak peek into Rachel’s Life Coaching?

In your RISE x LIVE Portal there will be a link to enroll under ‘Digital Swag’ where you will create a new account to access the course. 

I am not sure where to find the class on Productivity.  

We are so glad you are excited about diving into the complimentary course! Apologies for any confusion, but you have the right link and right on your way! We always want to provide you the most relevant content and this course is perfect for what you will be diving into this weekend during RISE x LIVE! Let us know if you have any questions when getting setup, we are here to help! 

TICKET INFORMATION

TICKET INFORMATION

I accidentally purchased multiple tiers with 1 email what do I do?

Tickets are non-refundable or transferable. But no worries if you accidentally purchased 1 Premiere and 1 General ticket as an example, email our customer support. We’ll refund the ticket tier you’re not interested in the prior to May 2nd at 9 am CDT. 


* We cannot refund VIP ticket since the completion of that purchase automatically triggers us sending you a VIP Swagbox 

 

Have more questions? Email us at readytorise@thehollisco.com

Are tickets refundable or transferable?

Tickets are non-refundable or transferable.

What is RISE x LIVE?

For the first time ever, RISE Conference is coming to you! This exclusive, full-day of programming is built around a brand new theme and brand new content: Courage. What does it mean to have courage in times of crisis? How do you show up well as a leader in your family or your business when everything feels so hard? How can you RISE above all of the unknowns to live a life in pursuit of something better? Watch RISE x LIVE, now to learn from Rachel Hollis, John Maxwell, Donald Miller and so many other incredible speakers to bring you hope and tactical advice all served up in the fun, energetic style that RISE Conference is famous for.

Is this the same thing as a RISE Conference?

RISE x LIVE is not the same thing as RISE Weekend or RISE Business. This is a new speaker line up and experience! 

Who is RISE x LIVE for?

RISE x LIVE is for anyone and everyone! Check out the Conference Preview above.

STILL HAVE QUESTIONS?

We would love to answer any other questions you might have! Start up the HELP Bot or send us an email at readytorise@thehollisco.com.