RISE San Diego Updates

What are the new dates for RISE x San Diego? 

New dates for RISE x San Diego are July 15-17, 2021.

What if I purchased my ticket through Lyte?

If you bought your ticket through the Lyte exchange and paid Lyte directly, they will automatically issue your refund by the end of June 2020. If you can attend the rescheduled date in 2021, you will need to purchase a new ticket.

What if I sold my ticket to Lyte?

If you sold your ticket to Lyte and have not received your payout funds, your ticket will automatically be returned and refunded by Eventbrite by the end of June 2020. If you can attend the rescheduled date in 2021, you will need to purchase a new ticket.

Has the location of the venue changed? 

No - RISE x San Diego will still take place at the Viejas Arena at the SDSU campus. 

What if I cannot make it on the new dates?  

Please forward your refund request along with the order # and the email you purchased your tickets with to hello@thehollisco.com with SAN DIEGO REFUND REQUEST in the subject line. You will be contacted within a week about your request. 

What if I already have my ticket for the original 2020 dates?

If you already have your ticket from the originally scheduled date and you did not request a refund, your ticket will automatically be transferred to the new dates. No further action on your part. The only exception is if you purchased your ticket through Lyte. See the additional questions about Lyte for more details.

What do I do about my flights?

Most airlines are being incredibly flexible with changing flights right now and should be able to issue you a credit without a penalty.

What do I do about my hotel reservation?

If you have already made a hotel reservation under the RISE x San Diego block, simply call the hotel, and move your reservation to the new date or cancel the reservation if you are unable to attend. PLEASE NOTE that some hotel blocks are in the process of being moved and will be officially all transferred over to the new 2021 date by mid-June 2020.

What if my flight or hotel is non-refundable?

If you made a reservation under the RISE x San Diego hotel block, many of the hotels in this block have a 72 hour or less cancellation policy. However, always reach out to the hotel to confirm the time frame. Many hotels and airlines are making adjustments without any additional fees or charges at this time. We recommend reaching out to the booking agent to resolve asap. If they are not flexible, here is a resource that might be useful:


How to refund a non-refundable airline ticket


My friend can no longer come with me, can I change the name on her ticket?

Yes, of course, sis! Just send your order # and the name and email address of who you’d like to come instead to hello@thehollisco.com

STILL HAVE QUESTIONS?

We would love to answer any other questions you might have! Send us an email at readytorise@thehollisco.com.