RISE RUN

RISE RUN VIRTUAL

When and where do I have to complete my run?

Run or walk your 5K or Half Marathon, any route you choose, any time between December 6th and 12th. Dave and Rachel plan to complete their run on December 6th. Want to make this a family-run or walk with a stroller? Now’s the chance! We just ask that you tag us using the hashtag #RISERUN2020 so we can see these great photos!

Will Rachel and Dave be running live on social media?

Dave and Rachel plan to complete their run on December 6th starting at 9am CT LIVE on their Instagram accounts (@msrachelhollis + @mrdavehollis)
Join the RISE Run Virtual Facebook group for race day tips + encouragement.


If I can't watch them live will a replay be available?

We cannot promise the lives will be available for replay, however, we will have race day encouragement available for replay in the RISE Run Virtual Facebook Group.


I am unable to stream while on my route. Will I be able to download the replay to use while I'm running?

You will not be able to download the recording of Rachel and Dave’s Run but we do have a RISE Run Spotify playlist curated by Rachel, Dave and the community of RISE Run participants. 


What if I am unable to finish within the allotted time?

There is no time limit on achieving goals, take whatever time you need to finish your route. 

Do I get a runner's bib?

Yes, you will receive a printable bib via email. Keep an eye on your inbox for an email from RISE RUN.

RISE RETREAT

RISE RETREAT

When is the retreat?

Retreat will be held on December 5th starting at 8am CT and will be available till December 13th at 11:59pm CT

What is included?

There will be interactive and educational content as well as promotions to try different health + wellness products. 

How long will I have access to the content?

Retreat will be held on December 5th starting at 8am CT and will be available till December 13th at 11:59pm CT

What if I am unable to do these perks within the given timeframe?


Unfortunately, we are unable to extend the timeframe. We hope you can carve out time to dive in even if it’s for a little bit. If not, please ask us about a refund. 

RISE RALLY

RISE RALLY

When is the Rally?

The Rally starts at 5pm CT in your Leaderpass portal and will end around 7pm CT.

What can I expect during this event?

Pep talks from Rachel + Dave, warm up and stretch coaching, Race Day visualization and in RISE fashion… an epic finale!

Will it be live?

Yes it will be live on Saturday, December 5th from 5pm-7pm CT. It will be available on demand the following day.

How long will I have access to the replay?

You will have access until December 13th at 11:59pm CT.


Will there be guest speakers?

No there will not be guest speakers.

Is closed captioning available?

There will not be closed captioning during the live event, however it will exist on demand.

How can I stream the event on my TV?

If you have a smart tv, you can mirror your screen from your laptop or phone. If you don’t have a smart TV, try connecting your TV to your computer with an HDMI cord. Look at your TV manual or click here to learn how.

Can I pause during the event?

You will not be able to pause and rewind programming. Don't worry though - with your replay access, you won’t miss any content!


If you’re not watching live, you will have replay access (listed above) to watch it later!


Will I be able to interact with Rachel + Dave?

There will not be any interactions with Rachel + Dave during the Rally, but tune in as they run Sunday morning on the Facebook group to interact with them.


LEADERPASS INFO

LEADERPASS PORTAL

How do I set up my login?

1. Click here or go to leaderpass.com.

2. Enter your email address you used to purchase your ticket and create a password.

3. Follow the instructions given until you’re logged into the RISE Run Portal by Leaderpass.


I forgot my password, what do I do?

1. Just look for the "I forgot my password" link.

2. Click that link and follow the instructions by entering your email into the box upon request...and it will send you an email to reset it.  

3. Open the email and click the link to reset your password.  

4. Choose a new password and you're good to go!

How do I change my email address?

Your email is your unique identifier and username. It is how we know for sure that you are the owner of your account therefore you cannot change your own email.

If you really wish to change it due to typo or if you can no longer use that specific email, please submit a request here, explaining why you wish to switch it and we'll see if we can help!.

STILL HAVE QUESTIONS?

We would love to answer any other questions you might have! Start up the HELP Bot or send us an email at readytorise@thehollisco.com.